Terms & Conditions الشروط والأحكام

1. Definitions & Application

"Company" means Beyond Smart Homes, State of Kuwait. "Customer" means the person signing the contract or receiving the services. "System" means the local smart-home system supplied and installed by the Company, including devices, the central hub and the custom app. These Terms & Conditions apply to all quotations, contracts and services provided by the Company within the State of Kuwait and form an integral part of any signed installation contract between the parties.

2. Scope of Work

The Company retrofits existing homes into smart homes across three pillars: Lighting, Air-Conditioning control, and Security. The scope includes: (a) supply of the devices listed in the approved quotation; (b) installation and programming by the Company's team; (c) commissioning of a fully local system that operates inside the home with no internet or external network required; (d) setup of a custom app for the Customer; and (e) a full system walkthrough at handover. Every new project includes five (5) custom automations configured free of charge at handover, plus a 72-hour free-edit window from handover. Works outside the approved quotation (civil works, primary electrical wiring, internet-provider services) are out of scope unless agreed in writing. The Company is not responsible for installing, operating or supporting any devices or hardware outside the Company's own inventory of approved products, and no warranty or subscription coverage extends to devices not supplied by the Company. Hidden or pre-existing electrical defects discovered during installation are not the Company's responsibility; remediation is quoted separately if the Customer wishes.

3. Prices & Payment Terms

All prices are in Kuwaiti Dinars (KWD) and cover supply and installation as per the quotation. The package price is determined by its actual components from the approved catalog at the time the quotation is issued. A one-time "New Home First-Time Install" setup fee (currently KWD 70) applies as stated in the quotation. Quotations are valid for thirty (30) days from issue; after that, re-pricing follows the then-current approved catalog. Once the contract is signed, the contracted price is locked and is not affected by subsequent catalog changes.

Standard payment plan (50% / 30% / 20%):

• 50% deposit on contract signing / quotation acceptance (Invoice A) — project execution begins only after it is paid;
• 30% due at installation (Invoice B);
• 20% due on project completion and handover (Invoice C).

The second installation appointment cannot be created until the 30% payment (Invoice B) is settled, and final handover occurs only after the final 20% payment (Invoice C) is completed. Alternatively, the Customer may pay 100% upfront as a single invoice (no 50/30/20 split). The Company issues a proper invoice for every payment.

4. Installation, Scheduling & Handover

The Company coordinates the installation date with the Customer after the deposit is paid. Installation may require more than one session depending on System size and estimated install duration; the second session cannot be booked until the 30% payment (Invoice B) is settled. The Company will complete the installation within the agreed timeframe unless circumstances beyond its control arise. On completion, a full commissioning test is performed with the Customer present and the System is handed over with a complete usage walkthrough after the final payment is settled. The Customer's signature of acceptance (or use of the System after handover) constitutes acceptance of visible works, without prejudice to the Customer's statutory rights regarding latent defects and warranty. Retrofit work may require minor drilling or openings at installation points; repainting and cosmetic finishing are not included in the service.

5. Customer Obligations

The Customer shall: (a) provide the Company's team safe access to the site at the agreed times; (b) ensure sound, working electrical power at installation points; (c) disclose any known prior electrical works or modifications that may affect the installation; (d) not tamper with the devices, hub or their technical configuration except as guided by the Company; (e) pay instalments when due; and (f) confirm they own the property or have the owner's permission for the installation works. Delays by the Customer in providing access or payment may result in project rescheduling without liability on the Company. A no-show, or a rescheduling request made less than one (1) hour before the appointment, may incur a KWD 10 fee, applicable at the manager's discretion.

6. Warranty

The Company grants an unconditional three (3) year warranty on all devices it supplies and installs, starting from the installation completion date, with no paid subscription required during the first three years. The warranty covers the functional operation of the device: repair or replacement of a defective device free of charge. After the three years, extended warranty coverage continues only while the Customer holds an active annual Care subscription with the Company. Warranty visits: if a visit determines the device is functioning correctly and the cause was the device being disconnected by the Customer, batteries needing replacement, or the device having been tampered with or moved from its installed position, the visit does not count as a free warranty visit and is chargeable at the standard visit rate (plus any applicable travel fee). Batteries are consumables and are not covered by the warranty after handover. This warranty does not diminish any consumer rights established under Law No. 39 of 2014 on Consumer Protection and its Executive Regulations.

7. AC Control — Disclaimer

The air-conditioning service is control-side only: scheduling, sensing, switching and temperature adjustment of the Customer's existing AC units. It does not affect the AC unit's own function, lifespan, servicing, or the manufacturer's warranty. The Company does not service and does not warranty the AC hardware itself; maintenance and warranty of the AC units remain the responsibility of the Customer and the AC supplier/manufacturer.

8. System Hub & Network Integrity — Disclaimer

The hub and network settings are programmed and configured specifically for the Customer's home. Any adjustments made by the Customer or third parties — without coordinating with the Company — to the hub, its configuration, or the home WiFi/network connected to the System may result in cancellation of warranty protection over the affected devices, and restoring the System to working condition may require an additional installation/re-configuration fee as assessed by the Company.

9. Care Subscriptions & Service Fees

The Company offers optional annual Care subscriptions (KWD per year):

• Essential — KWD 50/yr: 1 free visit per year, extra visits KWD 15 each, site-visit response within 1 business day, 1 property;
• Premium — KWD 100/yr: 3 free visits per year, extra visits KWD 10 each, site-visit response within 4 hours, 1 property;
• Ultra — KWD 250/yr: up to 3 properties, 6 free shared visits per year, extra visits KWD 10 each, priority 4-hour response, never charged travel fees.

All plans include: 24/7 priority remote support, encrypted remote access, daily local backups, quarterly updates, system monitoring, and warranty-claim assistance during the 3-year warranty. All subscriptions are optional and are invoiced at the standard published rate for the selected plan from Year 1 onwards, renewing annually at the standard published rate unless cancelled. Out-of-plan visit (no subscription): KWD 25. Additional automations beyond the plan allowance: KWD 3 each (unlimited on Ultra). Far-location travel fee: KWD 10 per visit for sites more than 45 km from 360 Mall (Kuwait); not charged on plan-included free visits or on the Ultra plan.

10. System Relocation & Ownership Transfer

Relocating the smart-home System from an existing home to a new home is available upon request. Relocation is quoted separately according to System size and the requirements of the new location, and covers removal, re-installation and re-programming of the hub for the new home. If the property is sold, the System and the remaining warranty term may be transferred to the new owner for a one-time transfer fee of KWD 50, covering records update and re-provisioning of the app accounts for the new owner.

11. Remote Access, Data & Privacy

The System operates fully locally inside the Customer's home and does not require an internet connection for day-to-day operation. Control from outside the home requires an annual remote-access subscription; without it, the System continues to work fully locally. Remote access depends on the Customer's own working internet connection from their ISP; ISP outages are not the Company's responsibility (local operation is unaffected). System data is stored locally at the Customer's premises, with daily local backups. When remote access is enabled, the connection is encrypted. The Company does not sell Customer data and does not share it with third parties except with the Customer's consent or as required by law. The Customer is responsible for safeguarding their app and account credentials; actions taken through their account are deemed theirs.

12. Cancellation & Refunds

The Customer retains all rights established by Law No. 39 of 2014 on Consumer Protection and its Executive Regulations; nothing in this contract restricts those rights. (a) Cancellation before preparation or installation begins: amounts paid are refunded less any documented actual costs incurred by the Company. (b) Return of specific devices: the Customer may return individual devices — excluding the hub — within fourteen (14) days as required by law, provided they are intact and in original condition. (c) The hub: it is programmed and configured specifically for the Customer's home configuration and is therefore a customized product that is non-returnable and non-refundable, to the extent permitted by law. (d) After installation completion: no refund is available once installation is completed and handed over, as each project is a custom service designed and executed to the Customer's home specification; this is without prejudice to warranty rights and all statutory rights. (e) Customer-stalled project: if the Customer is unreachable or site access is blocked for more than sixty (60) days after the deposit is paid, the project is deferred and documented prepared-component costs may be deducted per (a). (f) If the Company materially breaches its obligations and fails to remedy the breach within a reasonable period of written notice, the Customer may terminate the contract and recover amounts paid for works not performed.

13. Liability

The Company is liable for direct actual damages caused by its fault in accordance with the law. Except in cases of fraud or gross fault, and to the extent permitted by law, the Company is not liable for indirect damages or loss of profits, and its total contractual liability shall not exceed the contract value. No limitation of liability applies to rights that cannot be contracted away under the Consumer Protection Law or the Civil Code.

14. Force Majeure

Neither party is in breach if performance is prevented by a force-majeure event beyond its reasonable control (including natural disasters, war, government decisions, global supply-chain disruption). Affected obligations are suspended for the duration of the event and the affected party shall notify the other without delay. If the event continues for more than ninety (90) days, either party may terminate the contract with a fair settlement for works performed.

15. Intellectual Property & App License

All intellectual-property rights in the Company's app, software, configurations and designs remain the Company's exclusive property. The Company grants the Customer a personal, non-exclusive, non-transferable license to use the app and software to operate their System for as long as they own the System. The Customer may not resell, copy or reverse-engineer the software. Supplied devices become the Customer's property upon full payment.

16. Installation Team

In simple terms: our installation partner is our sister company, Alhasawi International — all installations are supervised by Beyond Smart Homes and completed by Alhasawi International.

17. Governing Law & Dispute Resolution

This contract and these Terms are governed by the laws of the State of Kuwait. The parties will first seek to resolve any dispute amicably. Without prejudice to the Customer's right to refer matters to the Consumer Protection Authority or the competent Consumer Protection Committee, the Kuwaiti courts have jurisdiction over any dispute arising out of or relating to this contract.

18. Language & General

This document is issued in Arabic and English; the Arabic text is the authoritative reference in case of any conflict. If a competent authority holds any clause invalid, the remaining clauses remain in force. The signed contract together with the approved quotation and these Terms constitute the entire agreement between the parties; amendments are valid only in writing. Contact: WhatsApp +965 6575 1199 — Instagram @Beyond_SmartHomes — beyondsmarthomes.com.